faqs

3D exhibitions - 1st Steps

How do I set up a virtual gallery?
How should I optimize my images?
Could you provide some examples of exhibitions?
How can I provide further information when a viewer clicks on an artwork?
What is a public 3D exhibition? What does public mean?
Is my exhibition public now?
How can I assign a Title Image to my exhibition?
How can I share my exhibition on Social Media?
Can I link to an external website?
How can Visitors Contact Me?
Can I count the visitors to my virtual gallery?
How to delete an exhibition?

3D exhibitions - Advanced

How to create an Audio Guide?
How to delete multiple artworks
Why is the number of artworks per room limited?
Can I add more Placeholders?
How to create a Teleporter between exhibitions?
How does the Guided Tour work?
Can I add Text Panels to a Wall ?
How to retrieve artworks that I can no longer find?
How to use multiple rooms?
Can we upload our own floor plans?
Can I embed an exhibition into my own website?
Can I make my exhibition private?
Can I share my exhibition in Fullscreen mode?

art

What art am I allowed to upload?
How to upload multiple artworks at once?
Can you protect my art from copyright infringement?
What do you do to promote my art?
My images display as black in Safari - how to fix that?
How to work with audio in my gallery
How to create sculptures and 3D objects?
How to present Videos?
What are Unlisted or not-pickable Artworks?

pricing

How can I upgrade my plan?
What are the pricing details for the 3D online gallery?
Are larger subscription options available?

billing

Where can I find my invoices?
Can I prepay or pay annually for my KUNSTMATRIX plan?
How to make a one-off payment?
What payment methods does KUNSTMATRIX accept?
Do you offer a non-profit or educational discount?
What to do if my payment method was declined/canceled?
How to change your payment information within Paypal

account

How do I change my account information?
How do I reset my password?
How do I delete my account?
How do I cancel or downgrade my subscription?