faqs

3D exhibitions - 1st Steps

How do I set up a virtual gallery?
How should I optimize my images?
Could you provide some examples of exhibitions?
How can I provide further information when a viewer clicks on an artwork?
What is a public 3D exhibition? What does public mean?
Is my exhibition public now?
How can I assign a Title Image to my exhibition?
How can I share my exhibition on Social Media?
Can I link to an external website?
How can Visitors Contact Me?
Can I count the visitors to my virtual gallery?
How to delete an exhibition?

3D exhibitions - Advanced

How to delete multiple artworks
Why is the number of artworks per room limited?
Can I add more Placeholders?
How to create a Teleporter between exhibitions?
How does the Guided Tour work?
Can I add Text Panels to a Wall ?
How to retrieve artworks that I can no longer find?
How to use multiple rooms?
Can we upload our own floor plans?
Can I make my exhibition private?
Can I embed an exhibition into my own website?
Can I share my exhibition in Fullscreen mode?

art

What art am I allowed to upload?
Can you protect my art from copyright infringement?
What do you do to promote my art?
My images display as black in Safari - how to fix that?
How to work with audio in my gallery
How to create sculptures and 3D objects?
How to present Videos?
What are Unlisted or not-pickable Artworks?

pricing

How can I upgrade my plan?
What are the pricing details for the 3D online gallery?
Are larger subscription options available?

billing

Where can I find my invoices?
Can I prepay or pay annually for my KUNSTMATRIX plan?
How to make a one-off payment?
What payment methods does KUNSTMATRIX accept?
Do you offer a non-profit or educational discount?
What to do if my payment method was declined/canceled?
How to change your payment information within Paypal

account

How do I change my account information?
How do I reset my password?
How do I delete my account?
How do I cancel or downgrade my subscription?